Candidatul Ideal
• Excellent English language skills
• Excellent verbal and written communication skills
• Previous experience of working in fast paced, pressurised environment (essential)
• Experience of working in a customer focused environment (essential)
• Effective listening, communication, and strong negotiating skills
• Excellent problem-solving skills
• Able to multitask and think critically
• Excellent attention to detail
• Can use initiative in a pro-active manner
• The ability to work independently and as part of a team
• Can take instructions and carry out tasks efficiently and to a high standard
• Good time keeping
• Social and outgoing and easily able to build relationships
• Proficient with all facets of MS Office
• Have an eagerness to learn and develop skills
This role is an excellent starting point within the business, giving the successful candidate the opportunity to look behind the scenes of a fast-growing Language Service Provider.
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About the role
This role is an excellent starting point within the business, giving the successful candidate the opportunity to look behind the scenes of a fast-growing Language Service Provider on a hybrid basis, working 10am-7pm, Monday - Friday.
As a Booking Coordinator, based in the Operations Department, you will provide support to all areas within the business, as well as communicating with our interpreters and clients. The role offers a great opportunity to learn a wide variety of skills within a fast-paced growing area of the business.
We are looking for highly organised, self motivated, quick thinking individuals to join our successful and ever expanding team.
Main Duties & Responsibilities
• To manage a large amount of inbound & outbound calls in a professional manner, booking interpreters onto relevant jobs, resolving queries and liaising with other departments
• Multitasking between calls, alongside handling a large volume of emails from clients and interpreters
• Maintaining professional communication with interpreters and clients regarding their bookings when dealing with queries
• Prioritising tasks within the team, showing organisation, quick thinking and flexibility
• Assist other departments when support is required
• Troubleshooting to ensure we provide the best possible service in unexpected scenarios
Benefits:
• Hybrid work set up (4 days in the office, 1 day from home)
• Private medical insurance
• Meal tickets (30 RON/Day)
• Yearly Eyeglasses Replacement Budget (600 RON)
• 20 Annual leave days, with +1 annual leave day per year worked
• Welcome package
• Game/Recreation Room
• Roof top terrace
• Brand new modern office centrally located
• Coffee/Refreshments/Breakfast/Fresh Fruit provided daily
• Monthly & Yearly Employee awards
• A young and vibrant team always there to offer support
• Engagement and fun events throughout the year
• Training and career development opportunities within a new and rapid growing business
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About Dals:
Everyone Understood
At Dals, we enable people and organisations to tackle the critical language challenges they face every day. Our first-class interpreting and translation services cover more than 500 languages, including BSL and other non-spoken languages. We connect clients and their service users with crucial expertise, whenever and wherever they need it. Because the world is a better, fairer place when everyone is understood.
Our People are our future. We take care of them.
Through community partnerships and social value initiatives, we continuously work to ensure Dals is having a positive impact on the world.
Disability Confident Commited employer
Armed Forces Covenant pledger
Ministry of Defense Employer Recognition Scheme Awardee
Mindful Employer
Able Futures Member
Accredited Real Living Wage Employer
Employers Network for Equality & Inclusion member
If you believe you possess the qualities outlined above and can bring enthusiasm, tenacity, and a professional approach to work, we encourage you to apply today!
Dals is committed to eliminating all forms of discrimination, whether direct or indirect. We actively work with our staff and clients to ensure equal treatment for all individuals, irrespective of age, gender, marital status, race, ethnic origin, nationality, disability, sexuality, or religion.
https://www.dals.co.uk/
