Candidatul Ideal
Community Liaison Officer will be responsible for overseeing operational efficiency, customer relations, and service innovation. This is a cross-functional leadership role that demands strategic thinking, empathy, and a strong service orientation.
This contract will be on determined period as it is maternity cover.
Descrierea jobului
- Lead and mentor cross-functional teams across Admissions, Office, Debt Collection, and Concierge Services.
- Ensure smooth collaboration between internal departments, teaching staff, and external stakeholders.
- Monitor and report on departmental KPIs, family satisfaction metrics, and service performance.
- Cultivate a proactive, solutions-focused culture with high accountability and professionalism.
Communication & Relationship Management
- Act as a central point of contact for parents and families, ensuring timely and effective communication across all touchpoints.
- Resolve complaints and inquiries with a client-service mindset, always aiming for excellence in parent satisfaction.
- Ensure consistency in communication tone and content across departments.
Admissions & Enrollment Strategy
- Oversee the entire admissions cycle: inquiry handling, tours, enrollment, and re-enrollment.
- Guide prospective families with clarity, empathy, and professionalism, ensuring a positive first impression of BSB.
- Identify and implement opportunities to streamline and enhance the admissions journey.
Debt Collection Oversight
- Lead the collection process for overdue tuition and other fees, balancing firmness with tact.
- Coordinate with the Finance department to implement effective follow-up procedures.
- Minimise financial risk by maintaining transparent records and proactive communication.
Concierge & Friends of BSB Services
- Oversee the Friends of BSB activities, offering concierge-style services: event bookings, parent gatherings, cultural outings, and more.
- Create memorable, value-added experiences that build community and loyalty among families.
- Coordinate logistics for parent events, educational trips, and other special services.
Requirements
- Experience: Minimum 5 years in leadership roles, preferably in client service, operations, or education administration.
- Skills: Outstanding leadership, organizational, and communication abilities. Adept at multitasking and resolving complex service challenges.
- Tools: Comfortable using project management, CRM, and reporting platforms.
- Mindset: Service-oriented, emotionally intelligent, strategic, and highly adaptable.
- Great communication skills in romanian and english
At BSB, we believe that a family’s experience should be as enriching as the student’s. This role offers the chance to reshape how we connect with and care for our families — all while working within a supportive and forward-thinking school culture.
Descrierea companiei
The British School of Bucharest (BSB) is a leading international School, providing a comprehensive international education based on the National Curriculum for England and offers EYFS, Primary and Secondary schooling, with IGCSEs to A Levels.
BSB has offered, since the year 2000, a British education in Bucharest for children aged 2-18. It is a richly diverse learning community, with more than 650 students represented by over 50 nationalities. They benefit from an impressive pupil to teacher ratio and small class sizes, ensuring a personalised and highly supportive learning environment, offered by 100% English-speaking teachers.
BSB is the only British school in Romania rated as ‘excellent’ for both ‘the quality of pupils’ learning and achievements’ and the ‘quality of pupils’ personal development’, according to 2018 UK Independent Schools Inspectorate (ISI) report.
